Payless Power Reviews
Read reviews from Payless Power customers
Good company to use!
Response: Hi Darryl, Thank you for sharing your experience! It’s great to hear that you found us to be a good company to work with. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your comment reinforces the effort our team puts into delivering reliable service, and we truly value your support. Published on October 20, 2025
Payless power is a great company that provides user friendly programs that makes it easy to use. thank you Payless Power for providing such great service.
Response: Hi Imelda, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve found our programs user-friendly and easy to navigate. We understand how important it is to have a service that feels simple and reliable, and it means a lot to know that we’re delivering that for you. Your kind words motivate us to keep improving and providing the best service possible. Published on October 20, 2025
Way cheaper than others, very easy to use. I love it!
Response: Hi Kensy, Thank you so much for sharing your experience! It’s great to hear that you found our product both affordable and easy to use — that’s exactly what we aim for. We’re thrilled it’s working well for you and that you love it! Published on October 17, 2025
They text/email you evey day on what your remaining funds are and how many days you have left. No deposit, just pay up fron. Very expensive per kwh tho. But when youre out of options, they did it no problem. 6 month contract min.
Response: Hi Steven, Thank you for sharing your experience with us. We hear you on the daily updates and upfront payment structure—it’s clear you were navigating a tough situation, and we’re glad we could step in when you needed a reliable option. We understand that cost is an important factor, especially when comparing providers. While our pricing may seem higher at first glance, we offer competitive rates that can be compared transparently with other providers at PowerToChoose.org. This helps ensure you're making the most informed decision based on your needs. Our goal is to provide clarity and consistency, which is why we send regular updates about your usage and remaining balance. Many customers find this helpful for budgeting and avoiding surprises. That said, we’re always looking for ways to improve the experience, and your feedback helps us do just that. Published on October 17, 2025
Awesome consumer service
Response: Hi John, Thank you for sharing your experience! It’s great to hear that our customer service stood out to you. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your recognition means a lot to our team, and we’re glad we could deliver the kind of support that made a positive impact. Published on October 17, 2025
10 stars ✨✨⭐️⭐️⭐️⭐️⭐️
Response: Hi Datavious, Wow — 10 stars! ✨✨⭐️⭐️⭐️⭐️⭐️ That kind of feedback truly means a lot. We’re listening closely, and it’s clear your experience left a lasting impression. It’s energizing to hear that we were able to deliver service that exceeded expectations. Your enthusiasm shines through, and we’re grateful you took the time to share it. We acknowledge how important it is to feel genuinely valued and supported, and your review tells us we’re on the right track. We’re committed to keeping that momentum going and continuing to provide experiences that earn every one of those stars. Published on October 16, 2025
Payless power is the easiest electric company I have ever done business with. When I move I make sure they move with me! Their customer service team is on point and they work with everyone! Highly recommend!
Response: Hi Amanda, Thank you so much for sharing your experience! It’s wonderful to hear that Payless Power has made your electric service so seamless—especially during moves, which can be stressful enough on their own. We’re thrilled that our customer service team has been able to meet your needs and work with you every step of the way. Your recommendation means a lot, and feedback like yours helps us stay focused on what matters most: making energy service simple and accessible for everyone. Published on October 16, 2025
Easy to get to your account information and payment method you want to use. Very reasonable price for electricity.
Response: Hi Julia, Thank you for sharing your experience! It’s great to hear that accessing your account and choosing your preferred payment method has been smooth and straightforward. We understand how important it is to have control and clarity when managing your electricity service, and we’re glad our platform is meeting that need. Your comment about our pricing being reasonable really resonates with our goal to provide value without compromising on service. Published on October 16, 2025
Good company fair all the way around, they don’t charge you extra or a fee you can put just what you want
Response: Hi Nathaniel, Thank you for sharing your thoughts! It’s great to hear that you find our company fair and appreciate the flexibility we offer when it comes to payments. We understand how important it is to avoid unexpected fees, and we want to make sure everything is as clear as possible. While we do have a $4.95 processing fee for payments under $75, many of our customers choose to either make larger payments or enroll in auto-pay to bypass that fee entirely. We’ve designed these options to give you control over how you manage your account. If you ever have questions or want help setting up auto-pay, we’re here to support you every step of the way. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 15, 2025
Love the pay as you go it’s convenient and easy to use
Response: Hi Noelia, Thank you for sharing your experience! It’s great to hear that the pay-as-you-go option has been convenient and easy for you to use. We’re always listening to feedback like yours to understand what’s working well for our customers. Your comment highlights how important flexibility and simplicity are, and we’re glad this feature is meeting your needs. Published on October 15, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
