Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
If I could leave zero Stars I would. I just called customer service and spoke with a representative and I was trying to get help understanding my recent rates which she did explain but she was not friendly whatsoever. She was condescending and just had a really bad attitude. She was talking to me like I’m an idiot and acted like she was annoyed and bothered with my questions which in my opinion is the underlying basis of her job. I strongly suggest putting your “customer service Representatives” through a follow up/refresh course as to what being a customer service representative actually entails or at the very least trach them the basic fundamentals of what they were hired to do. Thank you.
Response: Hi Sarah, Thank you for taking the time to share your feedback. We hear your concerns regarding your recent interaction with our customer service team and your experience while seeking clarification about your rates. We understand how important it is to feel respected and supported when asking questions about your account. Our goal is always to provide clear, professional assistance, and your comments indicate that this expectation was not met during your call. We take feedback like this seriously, as it helps us identify opportunities to improve. Your concerns regarding communication style and professionalism have been noted and will be reviewed with our leadership team to ensure our representatives continue to meet our service standards and receive ongoing coaching where needed. If you would like to further discuss your experience or need additional assistance, our team is available to help. You can reach us during regular business hours, or if you need support after hours, please visit https://paylesspower.atmo-dev.com/contact-us/ for available options. We appreciate you bringing this to our attention and giving us the opportunity to address it. — Payless Power Customer Care Team Published on February 04, 2026
Stay away from this company. They are scammers. They give you one rate then charge you for a lot of stuff that you have no idea of. Add additional charges on you that you didn’t obtain. Please stay away. Will do everything I can to get this word out. These people are gimmicks and scammers. These good ratings coming from employees that’s paid
Response: Hi Ayanna, Thank you for speaking so directly about your experience. I hear how upsetting it is to feel like the rate you were given didn’t match what showed up on your bill later, and the concern you’re raising about charges you don’t recognize is completely understandable. When costs appear without clear explanation, it naturally creates a sense of distrust, and the strength of your reaction shows how seriously this impacted you. You’re bringing forward important concerns about unexpected fees, plan transparency, and whether anything was added to your account that you didn’t request. Those are real issues that deserve a clear, detailed breakdown so you can see exactly what each charge represents. Here’s what we can do to help: We can review your rate, recent billing activity, and any add-ons line by line. That will let us identify what each charge is tied to. Ayanna, your experience matters, and you deserve full clarity about your account. We're here to help you sort through the details so you can make the most informed decisions moving forward. Published on February 02, 2026
This is the worst company do not I repeat do not get their services ,I need too talk too a manger about my ridiculously high light bill this is too much already I’ll be changing companies and ima go too the news station tomorrow mornin And reporting yalls God awful company charging me 30.01 a day is ridiculous yall should be ashamed of your selfs ripping off the less fortunate like this why does magic valley offer 8.5 cents a kilowatt hour and yall can’t what’s the difference I don’t have enough money for a deposit too switch companies but as soon as I do I am switching yall are theworst company ever Payless power yeah right yall should call yourselves paymost power or empty your wallet power horrible horrible horrible…
Response: Hi Isaiah, Thank you for laying out everything you’re experiencing with your bill—it’s clear how overwhelming it feels to see daily charges around $30.01, especially when you’re comparing that to what other providers advertise. Wanting to speak with a manager and consider going to the news really shows how strongly this situation has impacted you, and it’s important that your concerns are taken seriously. You’ve brought up real questions about the rate you’re being billed, how it compares to other companies, and why the cost feels so high. Those are valid points, and you deserve a clear, straightforward explanation of what’s driving the daily total on your account. Rates can vary depending on usage, plan type, meter readings, and any adjustments tied to the local utility market—but the numbers should always make sense when they’re broken down. I want to help you get that clarity. We’ll review your recent usage, the rate attached to your plan, and anything else that might be contributing to the cost. From there, we can go over options that may help lower your daily average or find a plan that works better for what you’re trying to manage financially. Isaiah, your situation matters—let’s take the time to look at the details together so you can get the answers and next steps you’re looking for. Published on February 02, 2026
They are not affordable don’t believe any of those four or five star reviews it’s probably their employees and family members outing for the company I’ve been getting charged 30-37.99 a day and this is ridiculous
Response: Hi Isaiah, Thank you for taking the time to share your experience. I hear your concern about the charges you’ve seen, and it makes sense that daily fees in the $30–$37.99 range would feel frustrating—especially if they didn’t match what you were expecting. Your feedback about affordability and the reviews you’ve come across is important, and I want to make sure you have clarity on what’s driving those amounts. I’d like to look into the specific charges on your account so we can pinpoint exactly where the daily rate is coming from and determine the best option to lower your cost moving forward. When you’re able, please reach out with your account details so we can review everything with you one‑on‑one and work toward a solution that makes more sense for your budget. We're here to help get this resolved. Published on February 02, 2026
My bill was $7 $10 daily it went up $30$35 a day how is that possible I dont live in a mansion i dont have 10 kids..
Response: Hi Lisbet, thank you for sharing what you’ve noticed about your recent daily charges. I can see why a jump from about $7–$10 a day to $30–$35 would raise questions, especially when your household size and lifestyle haven’t changed. That kind of increase usually means something specific is driving the higher usage or billing—whether it’s a recent meter read update, a shift in your rate plan, or an appliance using more energy behind the scenes. Your situation deserves a closer look so you can get clarity on exactly what caused the spike. If you’d like, we can review your account details with you, break down where the change came from, and help you get your daily costs back to something more consistent. We will reach out, and we’ll go through it together. Published on February 02, 2026
Even thoe i get charge 3 dollar one day and then another i get charged 10 with all the same devices in my house
Response: Hi Anna, thank you for sharing what you’ve noticed about your recent charges. I understand how confusing it can be when the amounts change even though you’re using the same devices, and it makes sense that you’d want clarity about what’s causing those differences. Your comment highlights that something in your daily usage or billing pattern may not be matching your expectations. I want to make sure you get a clear breakdown of what’s driving those $3 and $10 charges, so I’m sending this to the team that can review your account in detail and reach out with an explanation tailored to your plan. We’ll work with you to make sure everything makes sense moving forward. Published on February 02, 2026
No stars they suck if I was you I would not I repeat I would not do business with them they are a rip off straight up payless power excessively charges you for no reason then read you some rebuttal that doesn’t help for your sake choose a different company even if it means you have to pay a big deposit cause **** payless power
Response: Hi Alisha, Thank you for taking the time to share your experience. I hear how strongly you feel about the charges on your account, and it’s clear that the situation has been frustrating for you. Your feedback matters because it helps us understand where things haven’t aligned with your expectations. After reviewing your account history, both PUCT and Oncor have confirmed that no overcharging occurred. I understand that this may not match how the charges felt on your end, and I want to make sure you have the clearest possible explanation of how your usage and billing were calculated. If you’re open to it, our Customer Care Team can walk through the details with you step‑by‑step to ensure everything makes sense and to address any remaining concerns directly. You can reach us at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM. We’re committed to helping you get the information you need. Published on January 19, 2026
It is very difficult to disconnect service, I would not suggest this company
Response: Hi Brooke, Thank you for taking the time to share your experience. I hear your concern about how challenging it felt to disconnect your service, and I understand how important it is for that process to be clear and straightforward. Your feedback highlights an area where we can continue improving, and I appreciate you bringing it to our attention. To help make things easier going forward, service disconnection can be completed directly through the MyAccount Portal by selecting “End Service.” If you ever prefer to speak with someone instead, our Customer Care Team is also available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, to assist with scheduling a disconnection. Published on January 19, 2026
.very recommended
Response: Hi Juliana, Thank you so much for taking the time to share your experience. It’s great to hear that you found our service “very recommended”—feedback like yours helps us understand what’s working well for our customers. We truly value your support. Published on January 19, 2026
I work nights. They sent a text notice at 8 am that my account balance ran out and I needed to add money by 12pm or they’d shut it off and I’d have to pay $30 to get reconnected. I wake up at 12:20pm add money to the account but it’s too late 20 minutes later my power is cut out and when I call they say i still have to pay the $30 to get power reconnected A 4 hour window is crazy and not being able to help in that situation, plus the electricity rate being one of the most expensive out in Texas I would only recommend this company if you literally can’t get in contact with any other company as soon as my payment plan is done with Payless I will be switching.
Response: Hi Brian, Thank you for sharing your experience with us. I understand how challenging it can be to manage account notifications when working night shifts, and I appreciate you taking the time to explain what happened. The disconnection process is automated once an account remains negative past 12:00 PM, which is why the service was interrupted even after your payment at 12:20 PM. While the reconnection fee is standard after a disconnection order is processed, there are options to help avoid this situation in the future. For example, you can request an extension before the cutoff time when eligible, or set up alerts and payments in advance to keep your account positive. We also strive to offer competitive rates, and you can compare them with other providers at powertochoose.org. If you’d like, I can walk you through setting up reminders or discuss extension eligibility so this doesn’t happen again. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM, and we’ll be happy to assist. Published on January 07, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
