Payless Power Reviews
Read reviews from Payless Power customers
this company is absolutely horrible and a joke. how are you supposed to be helping folks but only allow one payment extension and its only for a couple of hours. so stupid. I have been trying to make a payment on my account and can’t because i have a restriction on my account. there is absolutely no emergency contact number, or email and HOW IS A ENERGY COMPANY CLOSED ON A HOLIDAY WITH NO EMERGENCY CONTACT! just so stupid. I can’t wait till my contract ends so i can go else where.
Response: Ms Hamilton- Your comments state that you feel the account protection option that is offered by Payless Power is insufficient and you are also alarmed because you were unable to make a payment over the holiday weekend and there is no emergency contact number. No one likes the stress of facing disconnection, so your frustration is completely understandable. Please note that Payless Power does not disconnect service on the weekends and major holidays. We do offer same-day account protections to give customers who have perhaps forgotten to make a payment, the option of avoiding disconnection the same day, but this is not intended to provide extended time. We also offer deferred payment plans that may accomplish that, but customers may only have one active payment plan at a time. As a pre-paid provider that does not hold a deposit, this is the maximum assistance that we can offer. We do however have assistance available after hours via email and we are working on enhancing our 24/7 automated assistance options. Published on June 06, 2023
My power was disconnected because of non payment. Totally my fault but when I went to pay and get reconnected I got an error message saying something was wrong. It’s after business hours and there’s no way to fix it until they open at 8:30am. I live in Texas and it’s very hot here. I’ve never had this problem before. This is absolutely ridiculous there’s no way to solve issues like this or worse one’s if there was an emergency.
Response: Mr Harvey- Your comments state that following a disconnection you received an error message that prevented the reconnection of your service and there was none one available to assist you after hours. This is no doubt very frustrating . Since this was related to the payment method, we have a couple of options going forward. You can post a payment through www.moneygram.com if you have issues with our system, the Moneygram receive code is 14715. Also, we do have email support through 9:00 PM CST Mon-Fri and 11:00 AM to 8:00 PM on Sunday. We are working on a solution for some expanded support options 24/7 and should have this available by the end of the year. 888 963 9363 Published on May 03, 2023
So I received a charge back. I’m totally fine paying my charge back but to pay you guys an additional $29 is sad and bad business besides the 8pm extension there is no help to customer that have been with y’all over a year to have a person go from paying $38 to pay $98 just to have there service restored is sad y’all don’t know if customers information is stolen or anything long as y’all receive y’all money that’s horribe
Response: Mr. Roy- You are stating that there was a credit card chargeback on your account and you have been charged a fee of $29 due to this & you do not feel that this is fair. This is understandable and we would be happy to review your documentation involving the chargeback . A supervisor will contact you to review your documentation. If it corroborates that you are not responsible for the original payment that was charged back then we will refund the fee and restore credit card privileges. 888 -963-9363 Published on May 03, 2023
My service was cut off I paid and it still not on
Response: Ms Patterson – You comments state that you paid to have your power reconnected but it had not been restored at the time you wrote your review. Any delays can be extremely frustrating when it comes to restoring power. Our records show that you were able to contact us last night and your power was restored in about 3 hours. Please note that with remote meters , the normal time is within 2 hours however this can be delayed after hours as Oncor doesn’t not have the same staffing resources as they would during the day. If an order has to be processed manually additional time may be needed. Luckily, it appears that your power was restored without an lengthy delay. 888 963 9363 Published on May 03, 2023
Haven’t used before but hoping it’s good
Response: Trinity- Thank you for giving Payless Power the opportunity to provide service to your home. Please call with any questions or concerns, 888 963 9363. Published on April 24, 2023
The worst company in the world. We rent 2k apartments. This company steals our money $400-500 per month. Even when we are not at home, they withdraw money from our balance of $10-15 per day. This mafia that robs people, let’s depreciate and go to court. This company has been stealing money for a very long time.
Response: Mr Krugliakov- You review states that you feel Payless Power is the worst company in the world and you are charged $15 per day even for days you are not home. You feel that money is stolen from you and you are thinking about going to court. It’s a very serious situation whenever a customer feels this way and daily billing can cause such reactions whenever there is a variation in the customer’s average daily usage. Luckily any information you need to dispel your concerns is available to you immediately through your MyAccount customer portal. This can be accessed through the daily messages that we send you. A review of your account shows a 3 day spike in your usage about a week ago. Your portal shows that the low temperatures on those days were in the 40s at night so this may have something to with it. In the portal, you will also find your monthly statements (these are also sent to you on the first day of the month. The statements for December, January, and February show that your total charges never exceeded $265 for a month. A supervisor will reach out to you to go over your billing. Also, please keep in mind that our billing runs 2 days in arrears so this may explain what you feel you are overcharged when you are not home. 888 963 9363 Published on March 27, 2023
service good also o recimended dlsjdj:$ scak nsv svmsm
Response: Thank you Ramon for rating Payless Power! Published on March 14, 2023
This is the worst company I have had the misfortune of dealing with in years. I own a property and needed to get electrical service temporarily when a tenant moved out so that the pipes would not freeze during the winter storm. The Customer Service Representative said it would be no problem and that all I had to do was call once I had a new tenant and I would not be charged the cancellation fee. I did that and then they said I had to email in a signed lease. I did that and then they claimed that they could not open it, but another rep sent an email stating that I was not listed as the tenant so they could clearly read the pdf I sent. Of course I am not listed as the tenant because I am the landlord! They now claim they cannot refund my money because I am not the current tenant. The people are corrupt crooks I and highly recommend you avoid them. I plan to fight this all the way on the principle of the matter!
Response: Mr Alston- We offer a 30 day guarantee window in some cases and your early termination fee was credited 2 days ago. If you need additional assistance, contact us at 8889639363. Going forward , please review the contract terms including early termination fee before committing to a contract. Your best bet would be to select a pre-paid provider that offers variable rates as these do not have contracts. You can locate a provider with these options here www.powertochoose.org Published on March 10, 2023
Ripp Off Worst Company Ever Don’t Do It
Response: Mr. Bailey- A supervisor will reach out to you to get more detail about your experience. 888 963 9363 Published on March 10, 2023
The worst power company ever. They blow up your phone and email everyday with multiple messages. They turn your power off even if you are negative $2. You have to add money every other day. I would recommend going to a regular power company. I am changing power companies and I recommend everyone avoid this company at all costs. You don’t save any money it’s the same if not more expensive than other power companies.
Response: Mr Lattimore - Your comments state that you do not recommend the service because you receive too many alerts, have to make payments daily and service can get disconnected once your balance fall under $0.00. It’s a serious issue if a customer has issue with the basic nature of the service but its understandable for customers who may not have had pre-paid service prior to Payless Power. You are correct that service can be disconnected if your balance falls to $0.00 or below. Many pre-paid providers actually disconnect when a customer’s balance falls under $10 because that is allowed under the law. Payless Power does allow our customers to use their entire balance but as a pre-paid service you do have to have funds on the account. If you wish to discontinue daily balance alerts, you can do this by logging on to your Payless Power MyAccount Portal and clicking on “profile and settings”. This will allow you to make changes . You would till get low balance warnings as required by law but daily notifications can be disabled. Published on March 10, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
