Payless Power Reviews
Read reviews from Payless Power customers
They cut my lights off I was -14.34 they need better control of helping people in this hard time really $14 bs not happy
Response: Ms Hannah- You have stated that you were disconnected due to a negative $14.34 and you do not feel this is right. You feel that Payless Power should be more helpful due to hard times. You are absolutely correct that times are tough. No one should be blamed for being frustrated if they are having trouble with their bills. We’ve all been there. That’s why Payless Power actually offers the most comprehensive assistance options of any power company that we are aware of even though we are a pre-paid service with no deposit. Unfortunately those options are not unlimited though. A quick review of your account shows we have worked with you by setting up a deferred payment plan and also by not disconnecting the account for multiple days after the balance fell below $0.00. Please keep in mind that many pre-paid companies disconnect if the balance falls under $10.00. With Payless Power you will always have service for the full day if there is at least a penny on the account. We also offer same day extensions if you need time to pay later in the day and we do not charge disconnection fees, reconnection fees, late fees or assistance fees of any kind. If you have been affected financially by covid you also may be eligible for up to 15 months of assistance based on your past and future charges. Call us at 888 963 9363 so we can assist you in the application process. Published on August 06, 2021
Easy process!!!!!!!
Response: Thank you for the feedback it's greatly appreciated! Published on August 05, 2021
Easy to pay online
Response: Glad we can make your payment process easy as possible! Published on August 05, 2021
Pmnt process is SUPER easy!
Response: Glad you enjoy using the online portal making everything simple and able to see your account in more detailed format. Published on August 05, 2021
It was simple and easy
Response: Thank you for sharing your service experience! Published on August 05, 2021
I love the way everything is real easy to do .
Response: Glad we can make your service experience easy and convenient as possible. Published on August 05, 2021
Great plan fast service, affordable as well
Response: Thank you for the 5 star review! Published on August 05, 2021
Need help and or reduction in cost of power.
Response: Thank you for reaching out. Would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on August 05, 2021
They change your rates without notice. Rip off!!!!
Response: Mr, Washington- Thank you for reaching out. Payless Power has not changed the rate of your plan. The amount of usage consumption has increase in your home. This could be the A/C that is constantly running due to the temps we have been experiencing here in Texas. We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 05, 2021
IT SEEMS OK SO FAR
Response: Thank you for the feedback it's greatly appreciated! Published on August 05, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
