Payless Power Reviews
Read reviews from Payless Power customers
Very easy to set up. We’ll see how quickly it’s turned on, though: THEN I will update my rating
Response: Hi Sherri, Thank you for sharing your experience so far. I hear that the setup process went smoothly for you, and you’re now watching to see how quickly the service is turned on. It makes sense that timing matters, especially when you’re planning around the connection window. To help set expectations, connections usually take 4–6 hours depending on the current workload of the Transmission and Distribution Service Provider. When payments are made before 6:00 PM, they’re typically completed the same day. Published on January 19, 2026
Great timing and very affective
Response: Hi Cherokee, Thank you so much for sharing your experience with us. It’s great to hear that the timing worked well for you and that you found the service effective. Feedback like yours helps us understand what truly makes a difference for our customers. Published on January 19, 2026
I really love using prepaid light
Response: Hi Abel, Thank you for sharing your thoughts with us! It’s great to hear how much you’re enjoying the convenience of prepaid electricity—it sounds like it’s been a good fit for the way you like to manage your energy use. We understand how important it is to have a service that gives you control and flexibility, and we’re glad it’s working well for you. Published on January 19, 2026
So easy!i great customer service! Love it
Response: Hi Sara, Thank you so much for sharing your experience! It’s wonderful to hear that everything felt so easy and that our customer service stood out to you. We work hard to create a smooth, supportive process, and feedback like yours lets us know we’re on the right track. Published on January 19, 2026
Love how easy and simple the sign up and reloading my account was and is
Response: Hi Yesenia, Thank you for sharing your experience with us! It’s great to hear that the sign‑up process and reloading your account felt easy and straightforward— that’s exactly the kind of experience we want you to have each time you log in. Your feedback lets us know that the tools we’ve put in place are working the way they should, and it also helps us keep improving. Published on January 19, 2026
No stars they suck if I was you I would not I repeat I would not do business with them they are a rip off straight up payless power excessively charges you for no reason then read you some rebuttal that doesn’t help for your sake choose a different company even if it means you have to pay a big deposit cause **** payless power
Response: Hi Alisha, Thank you for taking the time to share your experience. I hear how strongly you feel about the charges on your account, and it’s clear that the situation has been frustrating for you. Your feedback matters because it helps us understand where things haven’t aligned with your expectations. After reviewing your account history, both PUCT and Oncor have confirmed that no overcharging occurred. I understand that this may not match how the charges felt on your end, and I want to make sure you have the clearest possible explanation of how your usage and billing were calculated. If you’re open to it, our Customer Care Team can walk through the details with you step‑by‑step to ensure everything makes sense and to address any remaining concerns directly. You can reach us at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM. We’re committed to helping you get the information you need. Published on January 19, 2026
Love how easy and simple the sign up and reloading my account was and is
Response: Hi Yesenia, Thank you for sharing your experience with us! It’s great to hear that the sign‑up process and reloading your account felt easy and straightforward— that’s exactly the kind of experience we want you to have each time you log in. Your feedback lets us know that the tools we’ve put in place are working the way they should, and it also helps us keep improving. Published on January 19, 2026
Easy use, easy to watch your daily usage and modify your usage as needed.
Response: Hi Kelly, Thank you for sharing your thoughts with us! It’s great to hear that the features feel easy to use and that being able to track and adjust your daily usage is working well for you. Your experience highlights exactly what we aim to deliver—tools that put you in control and make managing your service straightforward. Published on January 19, 2026
It is very difficult to disconnect service, I would not suggest this company
Response: Hi Brooke, Thank you for taking the time to share your experience. I hear your concern about how challenging it felt to disconnect your service, and I understand how important it is for that process to be clear and straightforward. Your feedback highlights an area where we can continue improving, and I appreciate you bringing it to our attention. To help make things easier going forward, service disconnection can be completed directly through the MyAccount Portal by selecting “End Service.” If you ever prefer to speak with someone instead, our Customer Care Team is also available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, to assist with scheduling a disconnection. Published on January 19, 2026
Easy to set up thank you
Response: Hi Michael, I’m really glad to hear that getting everything set up was easy for you—it's great to know the experience matched what you were hoping for. Your feedback shows us what’s working well, and it helps us continue focusing on making things simple and straightforward. Published on January 19, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
