Payless Power Reviews
Read reviews from Payless Power customers
Had this service for a while now. LOVE IT!! GREAT, daily immediate feedback on usage & cost. AWESOME for planning and to identify when we’re waiting energy use. Or for that matter, when we can splurge and use more!! EASY billing & payments! Just a couple of clicks; all online. Never issues w/ outages!!
Response: Hi John, Thank you for sharing your experience! It’s great to hear how much you value the daily feedback on usage and cost—it sounds like it’s really helping you plan and make informed choices about your energy use. We appreciate you highlighting the convenience of our billing and payment process and the reliability you’ve experienced with no outages. Your feedback reinforces what we strive for: making energy management simple and stress-free. Published on December 26, 2025
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Response: Thank you for sharing your feedback. We understand how important it is for your experience to meet expectations, and we appreciate you taking the time to let us know about your concerns. Your input helps us identify areas where we can improve and ensure that you receive the level of service you deserve. To address this further and find the best possible solution for you, we encourage you to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to review your situation in detail and work toward resolving it promptly. Published on December 23, 2025
I love how convenient it is
Response: Hi Tamechical, Thank you for sharing your thoughts! It’s great to hear that the convenience stands out to you—that’s exactly what we aim for. We know how important it is to make things simple and accessible, and your feedback lets us know we’re on the right track. Published on December 23, 2025
Turn it on please
Response: Hi Douglass, Thank you for sharing your concern. I understand how important it is to have your service restored quickly after making a payment. Once your payment is processed, we immediately send a reconnection order to the Transmission and Distribution Service Provider (TDSP). They complete these requests in the order they receive them, and while most reconnections happen within about two hours, it can take longer if the meter cannot be reconnected remotely. If your power is still off, please contact our Customer Care Team at 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM), and we’ll work with you to ensure everything is moving forward. Published on December 19, 2025
I moved in and needed electric ASAP. I was sleeping in the floor with two little kids throw blankets layered in like 5 layers of cold testing to keep warm. They had my light in Monday morning. I did have to sleep like that all weekend but since then I’ve had no problems. Should probably try to look towards opening a weekend line though.
Response: Hi Alyssa, Thank you for sharing your experience with us. Moving in and needing electricity right away can be stressful, especially with little ones and cold weather. It’s great to hear that once your service was connected, everything has been running smoothly. We appreciate your suggestion about weekend availability—it’s an important point. While we don’t currently have a weekend phone line, we do offer after-hours email assistance during extended times: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. You can reach us anytime through our contact page https://paylesspower.atmo-dev.com/contact-us/, and our team monitors those messages closely to help as quickly as possible. Published on December 17, 2025
I have been unable to log into my online account for 5 months…. It doesn’t accept my password. Every time I log on, forget worried, change the password. It says accepted. Then try to log in with the new pe and it says incorrect information. For 5 months!!!! I’m sick and tired of changing it and waiting 15 minutes to try again and still can’t log in. I can’t make payments on the phone with me cards because customer service closes before I can get off work. Can someone please rest my password so I can long online to pay… This is utterly ridiculous
Response: Hi Dorian, Thank you for sharing the details of your experience. It sounds incredibly frustrating to go through multiple password resets and still be unable to access your account, especially when you’re trying to make timely payments after work hours. I appreciate you explaining what’s been happening so clearly. To get this resolved, the quickest way to restore your online access is to have our Customer Care Team reset your credentials directly. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll ensure your account is fully accessible. In the meantime, you don’t have to wait to make payments. Here are a few options available right now: Automated phone system: Available 24/7 for card payments. MoneyGram locations: Use receive code 14715 for cash payments. Live representative: Monday–Friday, 9:00 AM to 5:00 PM. Your persistence in trying to resolve this shows how important it is to you to stay on top of your account, and we want to make that as easy as possible. Published on December 17, 2025
No problem making payments
Response: Hi Myra, Thank you for sharing your experience with us. It’s great to hear that making payments has been smooth for you—that’s exactly what we aim for. We understand how important it is to have a hassle-free process, and we’re glad it’s working well for you. Published on December 17, 2025
So far it’s great ????????
Response: Hi Isaiah, Thank you for sharing your thoughts! It’s great to hear that things are going well so far. Your feedback means a lot because it helps us understand what’s working for you. Published on December 16, 2025
Easy and painless process.
Response: Hi Rodena, Thank you for sharing your experience! It’s great to hear that the process felt easy and painless for you—that’s exactly what we aim for. Your feedback confirms that our approach is working, and it motivates us to keep delivering that level of simplicity for every customer. Published on December 16, 2025
This company sucks if you pay your bill on Saturday you will not be reconnected in they take your money like your lights or on it’s ridiculous especially if you have grandchildren for little kids in the winter……. I give them no Rate no Rate
Response: Hi Bridget, Thank you for sharing your concerns. I understand how important it is to have power restored quickly, especially when caring for grandchildren during colder weather. When a payment is made on Saturday, we immediately send the reconnection order to the Transmission and Distribution Service Provider (TDSP). From that point, the TDSP handles the physical reconnection, which typically happens within about two hours unless a technician needs to check the meter. To make sure everything moves smoothly, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). If you need assistance outside those hours, you can email us at https://paylesspower.atmo-dev.com/contact-us/ during these times: Monday–Friday: 5:00 PM–9:00 PM Saturday: 9:00 AM–5:00 PM Sunday: 11:00 AM–8:00 PM We’re here to help ensure your service is restored as quickly as possible. Published on December 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
