Payless Power Reviews
Read reviews from Payless Power customers
I feel that my rate is significantly higher than what my contract states. I don’t understand why I pay so much for the small amount of wattage that I use.
Response: Thank you for taking the time to leave your feedback on this matter, Marilyn. We understand you have concerns with your current plan and billing, and know it can be frustrating if you do not understand the charges you are receiving. Customers can always review their current plan on the Electricity Facts Label via the My Account Portal at paylesspower.com This document will show you the details of your current plan, including price per kWh used, as well as the daily charge and any Early Termination Fees. Our 6 and 12-month plans are fixed rate, meaning your charge per kWh from Payless Power does not change. Keep in mind that for you can also see a breakdown of your billing via the My Account Portal, which lists any charges you received for your daily billing. If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on February 17, 2025
TRASH COMPANY.CHARGES ARE TOO HIGH
Response: Thank you for taking the time to leave your feedback on this matter, Joshua. We understand you may have some concerns about your recent charges and billing, and know this can be a frustrating topic. Payless Power bills it's customers based on the amount of electricity they use. If your home consumes more electricity, the higher charges you may see on your billing. This is especially true during the summer and winter months, where customers historically use more power than they typically do. Your billing and charges can be broken down at the My Account Portal at paylesspower.com If you have any further questions, please call us at 1-888-963-9363 Published on February 14, 2025
Don’t like the fact next day is gone went from using $7 a day to 13 for some reason and cannot talk to a customer service representative when you call
Response: We appreciate you for taking the time to leave us your feedback, Sonja. Payless Power understands you have some concerns with your recent billing, as well as the importance of attempting to contact us when you need it. Customers are billed based on the amount of electricity they consume, and if more is used they may see a larger charge. Customers will typically consumer more electricity during the summer and winter times with the usage of air and heating units for their respective seasons. You can always review your billing via the My Account Portal at paylesspower.com as it will break down what charges you receive on each of your bills. In regards to reaching a live representative, you can contact us at 1-888-963-9363 We have Customer Care Representatives available Monday through Friday from 9:00 AM to 5:00 PM We offer after hours email support at customerservice@paylesspower.com with these hours: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on February 14, 2025
Please fix your online login ASAP. It either says page not found or fraud prevention.
Response: Hello Charles, and thank you for reaching out to us for this issue. Payless Power understands how important it is for customers like you to access their accounts via the My Account Portal, and we know it can be concerns you may have when you are not able to access your account. To assist you with this issue, we will have a supervisor reach out to you. Published on February 12, 2025
You guys take to much money. I won’t be with this company much longer and customer service sucks
Response: Thank you for taking the time to leave your feedback on this matter, Jovanie. We understand that you have concerns with your current billing and charges, and know it can be frustrating if you don’t understand why you would receive these charges. Payless Power bills customers based on the amount of electricity they used, and if more electricity is used the higher the billing will be. A breakdown of your billing and the charges applied to it can always be reviewed via the My Account Portal at paylesspower.com If you need any further assistance on this, or any other matter, feel free to contact us at 1-888-963-9363 Published on February 10, 2025
You guys take to much money. I won’t be with this company much longer and customer service sucks
Response: Thank you for taking the time to leave your feedback on this matter, Jovanie. We understand that you have concerns with your current billing and charges, and know it can be frustrating if you don't understand why you would receive these charges. Payless Power bills customers based on the amount of electricity they used, and if more electricity is used the higher the billing will be. A breakdown of your billing and the charges applied to it can always be reviewed via the My Account Portal at paylesspower.com If you need any further assistance on this, or any other matter, feel free to contact us at 1-888-963-9363 Published on February 10, 2025
I’m paying up to almost 12 dollars a day this is crazy seriously. I’m so not happy or satisfied with this company
Response: Hi Carmen, thank you for contacting us about this matter, Carmen. We understand you have concerns with the recent charges you have been receiving, and know that higher billing may be frustrating. Payless Power customers have access to a breakdown of their billing through the My Account Portal at paylesspower.com There, you can see what charges were applied to your billing. If you have any further questions with regards to this or any other concerns, you can reach us at 1-888-963-9363 Published on February 07, 2025
I wish There was better education on the browser. It seems that I always get an error of fraud saying that I have out on my end. The agent never explained it will help me go through the correct way.
Response: Thank you for taking the time to leave us with your feedback, Queara. Payless Power recognizes how crucial it is for customers to access their accounts via the My Account Portal, and we want to assist you with this issue. If you are receiving an error advising you of a “Blocked for Fraud Prevention”, then we recommend that you go to the privacy settings of your web browser and clear the stored cache and cookie data it saves. If you need further assistance with this matter, or anything else, please reach out to us at 1-888-963-9363 Published on February 06, 2025
I wish There was better education on the browser. It seems that I always get an error of fraud saying that I have out on my end. The agent never explained it will help me go through the correct way.
Response: Thank you for taking the time to leave us with your feedback, Queara. Payless Power recognizes how crucial it is for customers to access their accounts via the My Account Portal, and we want to assist you with this issue. If you are receiving an error advising you of a "Blocked for Fraud Prevention", then we recommend that you go to the privacy settings of your web browser and clear the stored cache and cookie data it saves. If you need further assistance with this matter, or anything else, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Too expensive!!!
Response: Thank you for reaching out to us about this issue, L'Ernesto. We see you have concerns with the current cost of your electricity services, and know why that would be frustrating. Customers can always review the billing they receive, as well as a breakdown of their charges on the My Account Portal at paylesspower.com If you need further assistance, please reach out to us at 1-888-963-9363 Published on February 06, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
