Payless Power Reviews
Read reviews from Payless Power customers
My electric is outrageous! I hate this company!
Response: Thank you for the feedback, Courtney. We see that you may be frustrated with your current services, and we would like to assist you. If you are having any issue, please reach out to us at 1-888-963-9363 Published on February 05, 2025
This service is an inconvenient service that I don’t enjoy I feel like when it comes to light we should be given more help to extend because no have money everyday to put on lights
Response: Thank you for your feedback, Christopher. We see that you are concerned with assistance options we may have available for customers who may need it. We know getting additional time is important, especially if you want to avoid a disconnection of services. This is why Payless Power provides either a Same Day Account Protection until 8PM, or a Deferred Payment Plan. Either of these options are available via the My Account Portal at paylesspower.com should you be eligible for them. If you have any other questions or need further assistance, please reach out to us at 1-888-963-9363 Published on February 05, 2025
It had been really expensive the energy service. Ha sido demasiado caro el servicio de energia.
Response: We appreciate the feedback about this, Edgar. We see you have concerns about the charges you have received, and know that your billing is vital to understand. We charge our customers based on the electricity they have consumed. You can see the charges you were billed for on the My Account Portal at paylesspower.com If you need further assistance, reach out to us at 1-888-963-9363 Published on February 05, 2025
Frauds prevention stopped me from making payment today earlier was a issue because it’s 30 degrees outside and the company disconnected the power.
Response: Thank you for taking the time to reach out to Payless Power about this important matter. We understand that not being able to access the My Account Portal can cause concern and stress, especially if your services are disconnected. When experiencing this error on the portal, we recommend customers to go in the privacy settings of their web browser, and clear out the cookie and cache data that the browser saves. You can also make your payments through our automated system or a live representative at 1-888-963-9363 Published on February 05, 2025
There’s no way I should be spending over $200 in less than a month for electric services. This is highway robbery. And when I paid to get the hold off of my account, it didn’t go through within 24 hours, like they said, so that I could switch companies. Now I’m stuck with this bull crap company until I can get the hold lifted
Response: We appreciate your feedback on this matter, Tamica. We understand that you are concerned with your recent billing and charges, and can understand the frustration you feel. We charge our customers based on the amount of electricity they consume, and if customers use more electricity, they will see a higher billing. Keep in mind that, during the winter time, your appliance will consume more energy because they must work harder against the colder weather. You can always review the usage you consume on the smartmetertexas.com website, which is a fantastic resource that our customers can use to track their electricity consumption, down to 15-minute intervals. As for the Switch Hold removal, keep in mind that we can only give generalized time frames as it depends on the overall workload of your local Transmission and Distribution provider. If you need any further assistance, please contact us at 1-888-963-9363 Published on February 05, 2025
Response: Thank you for rating Payless Power! Published on January 31, 2025
THIS IS A SCAM DONT EVER USE THEM !!!!!!!!!!!!!!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025
So expensive. As soon as I pay my ddp payment I am going back to pogo energy. I was having to pay 75$ to 80 a week for a 1 bedroom apartment during the summer and I kept my air at 75 degrees. Not doing it another summer.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025
I don’t like the dpp program only ever used it once Can’t use it again
Response: Thank you for reaching out to us, Mary. We understand you may have concerns with your current Deferred Payment Plan, and we would like to clear up any confusion. A customer can only set up one Deferred Payment Plan at a time, and another one cannot be set up until your prior one is paid off in full, AND your balance is positive after the previous one is paid off. You can request to pay off your Deferred Payment Plan early by speaking with one of our live representative as 1-888-963-9363 Published on February 05, 2025
I’m so much happier with just energy .took me a while to be able to get away from Payless .
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on January 29, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
