Payless Power Reviews
Read reviews from Payless Power customers
I made a payment Friday and my service still not on. I have small kids. I trying calling them well apparently they closed on the weekend but can still receive a payment from you. I try calling again emailing still no luck. They don’t even have a standby person just for situations like this.. this is so unfair. We and my family are in the dark but I have made a payment. I have my receipts. And another thing I’m enrolled into text alerts and Payless power are deducting money from my account but my lights not on yet???????? this so wrong and frustrating. I have to throw out food just because of this lying thief company
Response: We appreciate you for contacting us about this issue, Brianna. Your comments state that you made a payment on Friday, but your lights were not reconnected and there was no person for you to speak to because Payless Power is closed on Saturday and Sunday. You also are upset because money was deducted from your account when the lights were off. Losing power can be incredibly frustrating so its understandable that you are angry. A review of your account does not show that a payment was posted Friday. We did receive payment on Saturday night, and we received confirmation that power was restored Sunday. We will be calling Oncor to see when power was actually restored. If there was a delay due to a technical issue, then we will reach out to you to discuss a credit. In addition, if you have receipts for a cash payment on Friday, please provide it to the supervisor who will be contacting you. If there was a delay with the payment posting, we will offer an additional credit. Please note that we do offer email support on Saturday and Sunday. You can reach us via email at www.paylesspower.com or through you My Account Portal. Finally, Payless Power bills 2 days in arrears so if a customer who is disconnect may still receive charges while the account is disconnected since those charges would be from two days prior. The service date is specified on your daily invoice, and you can also review this online. 888 963 9363 Published on January 24, 2025
I wish I could give this company zero stars! I do not have this company as my utility provider, nor do I plan to ever use them! This company withdrew money from my account and they refuse to let me talk to a supervisor or management when I call. Customer service is horrible!
Response: Hi April, and thank you for reaching out to us about this vital issue. We know there's major cause for concerns when it comes to unauthorized charges to your card, especially if you are not a customer with us. Unfortunately, since you do not have a Payless Power account, the only action that can be done is for you to report the fraudulent charges to both your bank and the authorities. Published on January 23, 2025
prepaid is too expensive and will be looking for another light company. thanks
Response: Hi Joseph, thanks for the feedback for the services! We understand that you may have concerns with your billing! If you have any questions or concerns with your billing, we would be more than happy to help you out over at 1-888-963-9363 Published on January 20, 2025
Too much money per day
Response: Hello Marcus. We understand that you have concerns with your billing and charging, and that understanding these concerns is important to our customers. You can break down your daily billing over at the My Account Portal at paylesspower.com , or reach out to us at 1-888-963-9363 Published on January 17, 2025
Please avoid this company. They overcharged every time. The email cannot be reached.
Response: Hi Chong, and thank you for your feedback with regards to this issue. We understand how it could be concerning when you feel you are overcharged, and we would be happy to help you. You spoke to us today and we were able to provide answers to your concerns and, show that your billing is accurate. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 17, 2025
wants to much money , i dont even be at the house and my heat does not be on yet my money keeps running out with this prepaid light conpany
Response: Hi Fredreeka, we appreciate your feedback. We understand that having a high billing can be a cause for concern, and we know that understanding your billing is important for our customers. Customers can stay up to date with their billing and consumption via the My Account Portal at paylesspower.com , and for a further breakdown you can visit smartmetertexas.com With this website, you can view your usage breakdown in 15-minute intervals, so you can see what you use at what times to help narrow down your electricity usage. If you need any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
To expensive if you need it it will they will connect it for sure
Response: Hi Max and thank you for contacting us. We appreciate when costumers share their concerns and we would be more than happy to assist you. If you have any questions regarding your billing, please feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Switched over my electricity 22 days ago and apparently they had the old address still going and my account went from 14.91 to less than 0 in a day and I’ve never use .ore than 5 dollars in electricity in a day in my whole life
Response: Thanks for reaching out to us about this, Conner. We understand that billing such as this may be cause for concern, which we are happy to discuss and resolve with you. A supervisor will be reaching out to you in regards to this issue Published on January 17, 2025
Switched over my electricity 22 days ago and apparently they had the old address still going and my account went from 14.91 to less than 0 in a day and I’ve never use .ore than 5 dollars in electricity in a day in my whole life
Response: Thanks for reaching out to us about this, Conner. We understand that billing such as this may be cause for concern, which we are happy to discuss and resolve with you. A supervisor will be reaching out to you in regards to this issue Published on January 17, 2025
If you are in a DESPERATE situation go with this company and then SWITCH at your EARLIEST convenience. Do not get comfortable with this stepping stone company bc it will cost you in the long run. I’ve been a customer for 2 years bc I felt it was convenient at the time & continued to settle. They offer far less than they originally did 2 yrs ago & now only offer prepaid. There’s a bug on their website so they don’t even allow you to see your most recent statements. I just spoke to 3 people in 1 hour & even the supervisor told me there’s no difference in the 12 mo. contract than the month to month outside the early termination fee. This company doesn’t care about retention bc they take advantage of desperate customers. Learn how electricity costs & pricing work. There’s so many hidden fees that providers are vague & secretive about. Lots of agents don’t even understand it themselves but will try to convince you to lock in to a pointless contract to distract you from their ignorance. You & your money is valuable. Remember that.
Response: Hello Ti, and thank you for your feedback and sharing your concerns with our services. We appreciate your two years of service with Payless Power, and we would be happy to assist you with any questions or concerns you may have. So in regards to your concerns with receiving your monthly statements via the online portal, we know it is inconvenience for our customers when they do not generate properly, and we are working to resolve the issue as quickly as we can. In the meantime, you can request them via a live agent at 1-888-963-9363 We also would like to advise that the Month-to-month prepaid plan is a non-fixed, variable rate plan, while any 12-month renewal option is a fixed rate, and is not at risk of fluctuating. This information is disclosed in the renewal regulatory letter we send when it's time to renew. Lastly, the Payment Processing Fee and the Reconnection Fee are disclosed to customers upon enrollment, available under your terms of service, displayed on the payment processing screen on the portal, and even sent as messages to our customers via the selected notification channel should customers be at risk of disconnection. If you have any further questions or concerns, please contact us 1-888-963-9363 , and thank you again for being a Payless Power customer. Published on January 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
