Payless Power Reviews
Read reviews from Payless Power customers
the first week was fine I was getting charged 7$ a day.. then the next week it was 9$ a day ok,, but yeaterday I put 30$ on my account and in one day, I have 0 days left .. 30$ a day is ridiculous
Response: Hi Judith, and thanks for contacting us about your billing concerns! We understand that having a sudden jump in what you receive for your billing, and we would be more than happy to assist. As we see a decrease in temperatures, customers find that their usage spikes as appliances are working harder against the cooler temperatures outside. If you would like a deeper insight into your consumption, smartmetertexas.com is a wonderful resource that breaks billing down to 15-minute intervals for any given day, so you can see when you use the most amount of electricity. Published on January 17, 2025
My bill be $20 some a day literally it too high.
Response: Hi there, Chelsea, and thank you for contacting us about your recent billing concerns. We understand that seeing a billing like this is concerning, and we would be more than happy to assist you. As the weather outsides becomes cooler, especially as cold as it has been recently, customers will find a spike in billing because appliances have to work harder against the cold outside. A breakdown of your billing can be found on the My Account Portal. You can also review your overall electricity consumption is 15-minute installments at smartmetertexas.com If you would like further assistance, please call us at 1-888-963-9363 Published on January 17, 2025
I wasn’t even at home and in less than a day from the afternoon until this morning I was charged $14 smh. I have no tv or electronics, I live alone. I find my self putting more and more money everyday and no outcome
Response: Hello Tiffara, and thank you for contacting us about this issue. We understand how alarming it may be to receive a $14 charge in the span of less than 24 hours, and we are happy to assist you. Keep in mind that Payless Power's billing is 2 days in arrears, meaning the $14 billing you saw was from usage two days ago, not from the day prior. Also keep in mind that, during the time of winter weather, customers may see an increase in their overall consumption, thus leading to higher-than-average billing. This is because your appliances work harder against decreasing temperatures outside, which means they use more energy. For further insight on your electricity consumption, we recommend using smartmetertexas.com for a breakdown to15-minute interval. If you have any further questions for us, please feel free to reach out to 1-888-963-9363 Published on January 17, 2025
I wasn’t even at home and in less than a day from the afternoon until this morning I was charged $14 smh. I have no tv or electronics, I live alone. I find my self putting more and more money everyday and no outcome
Response: Hello Tiffara, and thank you for contacting us about this issue. We understand how alarming it may be to receive a $14 charge in the span of less than 24 hours, and we are happy to assist you. Keep in mind that Payless Power's billing is 2 days in arrears, meaning the $14 billing you saw was from usage two days ago, not from the day prior. Also keep in mind that, during the time of winter weather, customers may see an increase in their overall consumption, thus leading to higher-than-average billing. This is because your appliances work harder against decreasing temperatures outside, which means they use more energy. For further insight on your electricity consumption, we recommend using smartmetertexas.com for a breakdown to15-minute interval. If you have any further questions for us, please feel free to reach out to 1-888-963-9363 Published on January 17, 2025
Rates seem to get higher and higher every day.
Response: Hi Shinteria, thanks for contacting us! We understand that you have concerns with your rates and billing. We definitely understand why you would be concerned about a rate increase; however, you are on a fixed-rate plan, so there is no increase in your rate. What has increased is your overall electricity usage, something many customers are experiencing right now due to the recent decrease in temperature. When it gets cold, appliances like heaters must work harder against the chill to keep a household warm. We recommend keeping track of your usage at smartmetertexas.com , and if you have any further questions or concerns, you may reach out to us at 1-888-963-9363 Published on January 17, 2025
Fees are outlandish if not what they have set
Response: Hello there, Linda, and thank you for contacting us. We understand you may have some concerns with any fees we may charge and would be happy to assist you over at 1-888-963-9363 Published on January 17, 2025
I Feel I’ve been lied to this is the worst company ever when I first started the rates we’re reasonable now they’ve gotten expensive i might as well pay a normal electric bill everytime I put a good amount of money I have to add more for the month I’m paying over 200 at this point this company is terrible .
Response: Hello Melody, and thank you for contacting us about your concerns. We understand that a higher billing may be a cause for concern for you, and would be more than happy to assist with understanding. Your rates are not increasing, as our Six-month and Twelve-month plans are fixed-rate plans. Customers are experiencing a higher amount in their billing recently due to the recent cold weather, and any use of a heater in a household to combat this. For further assistance with understanding your billing, please feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Honestly the worst to deal with. No representative on weekends to reach out to. My power was disconnected on Nov. 1 2024 1:54PM CST. I made a payment to bring my account into a positive standard at 2:28PM CST. I received a confirmation number (622266) via email of the payment. And was told that my service will be restored 2 hours from when I had made the payment. My power was not restored until 9:00AM CST. Nov. 2 2024. All of our food inside the fridge went bad. Clothes in the washer stopped causing them to have a terrible odor. Contacted Oncor from that time frame of my disconnection, about it since I could not get in touch with Payless Power. And the representative at Oncor had told me that Payless Power have not sent them any confirmation to restore my service. Happy to be moving on. There are way better options that also charges less cents per kilowatt. & to have a 4.5 rating is such a misrepresentation. Fabricated from possible bots or family & friends from this company.
Response: Hello Brian, and thank you for reaching out to us about this issue. We understand that this is a very concerning situation, especially when a sufficient reconnection payment was made to the account. Unfortunately, it seemed that the system did not automatically send a reconnection order, and instead we had to send one manually. We apologize for the inconvenience this has caused. Published on January 16, 2025
I stay bu myself in a 1 bedroom/ today is the 19th and i have already spent $155 in electricity. I have one tv, wash&dryer, 1 fridge and amd indont usually cook. The fact that they deduct $4 on your payments under $75 is a big scam. If i have to add that, by the end of the month i will be paying almost $300 . Big joke . Stay away from them
Response: Hi Doukoure. We appreciate you for taking the time to reach out to us with regards to your concerns. We understand that you may be concerned with your billing and the Payment Processing Fee, and we would be happy to assist you in regards to this subject. While there is a Payment Processing fee of $4.95 for any payment below $75, these fees are amortized in $0.99 installments across 5 daily installments, so as to not charge the fee in one lump sum. The fee is also if you enroll a card into Auto Pay. If there is any further questions or concerns, please reach out to us at 1-888-963-9363 Published on January 16, 2025
My Auto pay was to come out on the 18 and it didn’t happen I got a notice my account was due and had to pay directly. not happy
Response: Hi Crystal, and thanks for contacting us. We understand that it is important for your AutoPay to take payments when you need it to, and how frustrating it can be if it does not work. We will be crediting to your account the late fees from this billing, and if you have any questions or concerns please contact us at 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
