Payless Power Reviews
Read reviews from Payless Power customers
Don’t use them. They charge way to much. I live in a one bedroom apartment. I payed about 300 to 400 a month. They charge service fees daily
Response: Mr Hofmann- Your review states that the service is too expensive . You are charged a daily fee every day and you are being billed $300-$400 per month for your 1 bedroom apt. That is an very high amount for a 1 bedroom and I would not blame you for being concerned. A review of your account shows that over the past 30 days you have only been charges about 50% of that . Pre-paid billing can make that seem more since you are paying in advance but your monthly charges are thankfully nowhere near the $300-$400 range. Another reason why they may seem more inflated is that until recently, your payments were less than $75 which resulted in a $4.95 minimum payment fee. The good news is that your last payment did not incur that charge. 888 963 9363 Published on December 12, 2022
I don’t even do reviews but this company has literally made me think it would get me out of a bad situation and just put me deeper in one . These companies don’t care about their customers. They give you an easy way to start your electricity then most . First week it’s all normal pay . As soon as you have the company for a little while you start to get charged more and more each day . Like I live in a 1 bedroom and these people are really telling me I’m using 15$ of electricity a day . Mind you the minimum to put in is 20$ so you’re talking 20$ a day . If you become negative you have to pay the 10$ minimum still plus’s the negative balance . This is a rip off and I can’t wait till I get rid of this company and I will be happy to see them on the news in a couple years or less for the way they have treated the customers . I mean the other reviews say it itself . This company is horrible . They do not care and they try to sugar coat how you can even cut off everything and still be charged as if you were using electricity. Makes you hesitant to even want to watch tv or turn on your Christmas tree . Payless power you made my life a nightmare . I’ve been late on rent , car note , and etc because everyday I’m paying for your services so my electricity don’t get cut off !!!’ And this is someone with a premature baby . If anyone sees this before apply save yourself while you can . And whatever they say abck to these reviews is BS
Response: Mr. Campbell- Your review states that Payless Power has made your life a nightmare. You have a pre-mature baby and don’t feel like you can even turn on your Christmas tree lights due to the cost. Those are very big deals and the fact that you associate them with Payless power is a serious issue. A supervisor is reaching out to you to offer you the best options to address your issue. Keeping up with utility bills under such challenging situations can be incredibly difficult and I can’t even imagine the stress that these types issues cause when you have a new baby. Pre-paid service may not be the best option for you because you do indeed have to maintain a positive balance to ensure service. This does not mean that Payless Power doesn’t care about its customers… we simply have limited options as we do not maintain a deposit to protect against non -payment. Please note that we do not inflate or estimate your usage and your energy rate has not increased since you enrolled for service. What does fluctuate is the weather and your need for heating or cooling, hot water etc. The best way to use the service is to make a couple of larger payments each month instead of smaller $20 payment that incur a fee etc. There is a minimum payment that makes it seem to you like you’re spending $20 per day but this is not the case at all. It seems to come down to cash flow but we do understand that can be a huge challenge. A supervisor is trying to reach you to discuss your options. 888 963 9363 Published on December 12, 2022
Way too expensive. My friend has an apartment and is home way more than me using electricity and pays less than HALF of what I am paying monthly. It’s ridiculous. My sisters 3 bedroom 2000sq ft house pays about the same as me for a 2bedroom 700sq ft APARTMENT. That’s insane. Don’t do it. Can’t wait to be out of this contract!
Response: Ms. Lorince- Your comments state that your friend and sister pay less at their homes even though one is home more and the other has a much larger residence. This can be extremely concerning to any customer and is understandable. Please keep in mind that there are many environmental factors that can result in a difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. You may also audit your usage by registering free of charge at www.smartmetertexas.com. You may do this through your MyAccount Portal . Payless Power is in alignment with its KWH rates with all major competitors . Wholesale prices have been at record rates through the year and specifically over the summer. This means that you should see some price relief upon your contract renewal. Published on December 01, 2022
If I can give them a negative star I would I was at work n my bill got bhind paid my bill at 8:30pm last night woke up this morning my services is still disconnected it’s very cold outside I have children and my food and my fridge has went bad you guys are the worse company in the world n this is the worst experience ever you all are not easy or convenient your kinda expensive and very quick to disconnect but when it’s time to restore service nobody can call or anything these is no after hour service or anything
Response: Damarco- Please accept our apologies for the delay. This was the result of an internal system issue. A credit has been applied to your account that should provide around 5 days of free service to compensate for the trouble to you and your family. Call us at 888 963 9363 if we can be of further assistance. Published on December 01, 2022
I thought it was a good company but I put money on my account and I’m still in the hospital nothing is being used at home yet I have received a message saying that I’m critically low .How can that be if I have spent the last 4-5 days in the hospital? I’m high risk health yet I don’t qualify for a extension either.This is not a good company they don’t even address the current balance or current issue. I have written many times so I have also contacted bbb and if they don’t correct the issue I will call the health department as well .Becareful
Response: Mr. Torres, You review states that you no longer feel Payless Power is a good company because you were in the hospital for a lengthy stay but still continued to receive usage and charges. You also need assistance and have not received any. Recovering from a major health issue can have a major impact on almost all customers. It’s understandable that the stress of your health and recovery could really add to your concerns. A supervisor will reach out to discuss your issues. I do not see a record of you speaking to us about these issues. There was a call today about another issue but it appears that your released the call. There is a payment arrangement option for you. Also , I do see a drop in your daily usage over a recent 4 day span. Please note that your Payless Plan includes a daily fee of $3.25 . This includes up to your first 17KWH of usage at no extra charge and the prorated monthly TDSP fee , etc. A supervisor can discuss these issues with you or you may also call us back at 888 963 9363 Published on December 01, 2022
Awful. I am overcharged like crazy. I somehow pay almost $300 a month in a 950 sq foot 2 bed/2 bath apartment. Absolute ripoff. It’s more expensive than my houses electric bill was a city over. Horrible.
Response: Ms Glidewell- Your comments state that you feel you are being over charged and that your bills for other homes in the next city were cheaper. A supervisor will contact you to learn more about your observations. I have reviewed your monthly billing summaries for the last 3 months and do not see charges coming close to $300 in a month. Now this may seem more because with pre-paid you have to put money on the account in advance, but the charges themselves do not approach $300 monthly for your apartment. Please call us at 888 963 9363 and we can go over this with you. Please note that when a customer feels like they are being over charged they can mean one of two things 1.) Their rate is higher than it should be 2.) They are being charged for more power than they consume. In your case, you are under a 12 month contract and the energy rate has not increased however Oncor did increase their delivery charges slightly starting in September. In regards to your usage. We bill you based on what your meter reports daily. We do not inflate or estimate your usage . You can audit your usage by registering at www. Smartmetertexas.com. The information you need to do this is posted in your MyAccount Portal. The portal also has some great usage graphs to show your usage on a monthly, daily, or even hourly basis. Finally, please keep in mind that there are many environmental factors that can result in difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. Call us at 888 963 9363 and we can discuss in more detail. Published on December 01, 2022
If I could rate it lower I would. They are wrong for charging the excessive daily fees. The daily fees are higher then the daily use of electricity it’s ridiculous they take advantage of the poor and low income. Highly recommend that you find another company to get electric from.
Response: Mr Davidson- Your comments state that you are highly dissatisfied with the service because of the daily fee. This fee includes up to the first 17 KWH at no additional charge, your pro-rated monthly TDSP fixed charge etc. If you consume very low levels of electricity then the plan may not work for you. If you consume an average to above average amount, it’s a good value in alignment with the prices for any major competitor . Call us at 888 963 9363 with any questions you may have. Published on December 01, 2022
I don’t know why they hate their customers. I started paying $40 every week and a half consistently, and now I’m paying $10 a day for less than half my usage while the temperatures drop in my area. I guess it’s a promotional deal: “If you stay with us long enough, we show our appreciation by gouging you into oblivion!” I’m going to a provider operated by people that DIDN’T drop out of kindergarten.
Response: Mr Wood- Your comments show that you are very upset because you feel you are being gouged. Please note that your usage has doubled as temperatures have dipped . If you log on to your customer portal you will see usage graphs that will display this. You can also confirm your usage by registering with www.smartmetertexas.com. The registration info is posted within your portal. You are correct that process on variable price products like yours have increased considerably this year but this is prevalent across the board with all providers as the price of natural gas reached 15 year highs earlier in the year. We are competitive in pricing with any major competitor. Call us at 888 963 9363 and we can discuss cheaper solutions with a fixed rate . Published on November 23, 2022
Lied to me said I would not be disconnected after a $50 payment and long agreement and extra $20 fee for waiting on rest of payment by noon next day.
Response: Danny- Your comments state that you were disconnected even after being told that your partial payment would prevent a disconnection . You ended up not getting your service restored until noon the following day. This is a huge problem and these timeframes are unacceptable. The account history shows that a disconnection order was actually submitted on Friday to Texas New Mexico Power but not completed until Monday. You did call us around noon and agreed to a payment arrangement. A reconnection order was sent but not completed until the following day. We are researching to determine the nature of the problem but on the service this appears to be an issue with the meter not receiving the remote signals sent by TNMP. The representative that you spoke with did not mislead you. Your payment did result in a reconnection order being generated . The delay by TNMP has not yet been explained but we are researching and a supervisor will contact you once we have determined the cause. Published on November 23, 2022
Very disappointed with my services. It took two hours to get someone on the phone. I made a payment within minutes of the disconnection order and was left waiting over 2 hours for my services to be restored. When I finally got someone on the phone I was told I waited for nothing just to be told they were going to have to send someone out to try an restore my services. Wouldn’t recommend the company to anyone I know it’s not worth the hassle.
Response: Ms Cook- Your comments state that you made a payment within minutes of the disconnection but it took a lengthy amount of time to get your service restored. You waited for over two hours for someone to respond only to be told that a technician would need to be sent to your home to perform the reconnection manually. Being without power for any amount of time is a huge deal so you have a right to be frustrated . Our records do show that it took about 4 hours to restore service and this would have been due to an issue with the meter not being able to receive a remote signal. Please note that Oncor is the organization responsible for performing these requests and they automatically sent the truck once the remote signal had failed. While these types of delays are actually rare, the best approach is to avoid a service interruption my posting funds before the disconnection request can be generated. Please make these payments no later than 12:00 noon Published on November 23, 2022
What our customers are saying
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I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
