Payless Power Reviews
Read reviews from Payless Power customers
6 hours went by without power and no explanation whatsoever why a service that is supposed to take up to 2 hours only is taking over 7 hours. Tried communicating with their Customer Service but no response. Terrible, terrible Company!!Please, anyone wanting a Power provider,please don’t come here. This Company does not care about Customer Service. I can’t wait to post my reviews on their Social media pages!!
Response: Tebelolo- Your comments state that your power should have been reconnected within 2 hours , you tried communicating with customers service but did not get a response and this make you feel that Payless Power doesn’t care about customer service. First let me say that your assessment of the normal time fame for reconnecting service is correct. Typically, this occurs in under 2 hours. Since this timeframe was not met it is easy to understand why you are upset. Not having power when you expect it is a big deal. I do see that you made a payment in the pre-dawn hours of Sunday morning. A reconnection order was issued immediately to Oncor but not completed until later that afternoon. We have confirmed that Oncor did indeed have delays in working their orders over Sunday and sadly that is out of control and you would have experienced that same delay with any provider since Oncor handles all service order in your area . The question is, were we appropriately response to you? I do see an email response to you about an hour or so before your power was restored. A supervisor will check to see if there were other messages from you and that the reply was sent in a timely fashion. A supervisor will reach out to discuss. 888 963 9363. Published on November 21, 2022
It’s ok would. It recomemd pre paid services but that’s alli all to do to get light on
Response: Ms Vela- Your comments state that you selected a pre-paid service to get your lights on. Thank you for choosing Payless Power and I’m glad we could assist. There are many advantages to pre-paid service and we hope that once you start receiving daily updates it will help you manage your electricity usage and save money. Call us at 888 963 9363 if you have any questions regarding how the service works. Published on November 21, 2022
These 5 star reviews have absolutely GOT to be fake. Not being able to make payments less than $20 was annoying enough, but now not being able to make payments less than $75 without being charged a penalty fee(stop calling it a service fee… it’s a freaking penalty) of $4.95 and now not being able to use payment methods that don’t match our accounts billing address? Riddle me this, what if a friend wants to pay for my electricity to help out, then what geniuses? This company hasn’t just gone down hill, it’s crashed and burnt and I’m outta here because there are definitely less shady pay as you go energy companies
Response: Abdul- Your comments state that you feel like the $4.95 minimum payment fee is a penalty and you are also unhappy that we will now require an address verification on card payments. Change can be alarming and your reactions is understandable however I think we can clear up your concerns. You are correct in that there is a $4.95 minimum payment fee for payments less that $75. However there is a way that you can avoid this. You can make payments as low as $40 by enrolling in autopay. Also note, that you are not being charged more for your service by making a larger payment, you pay the same amount based on your usage but have to make fewer payments . This reduces the amount of payments and calls to our call center which allows us to reduce cost and lower our variable rate plans and rates for new customers as well. Your friend an always make a payment for your using their card. They just would need to call in to the customer care at 888 963 9363 or use the automated phone system. You would need top provide your account number etc. They must know the billing address for their card however. Published on November 21, 2022
Terrible site is a terrible service. I can’t go to my personal account to send an email. My children are about to freeze.
Response: Mr Krugliakov- Your comments state that the website is terrible and you were unable to send a message. You were afraid that your children would freeze. Any parent would have those concerns for their children if they could not reach their electric provider. Your frustrations are understandable because there were site issues earlier in the week however I am happy to say that your service was not affected in any way. We had no issues with our toll free numbers and you can always reach us by phone from 8:30 AM to 5:30 PM Mon- Sat. 888 963 9363 Published on November 18, 2022
They will steal your money !
Response: Ms. Vonner. Your review says that you feel like Payless Power steals money from customers. Electricity rates have gone up across the country (including Texas) for everyone as wholesale costs have increased . But this does not mean we steal money from customers. We bill you per the terms of your plan and the daily usage your home consumes. We will be happy to go over this with you and show you how to register with www.smartmetertexas.com so you always can be sure that your meter is reporting the correct usage. . Please call us at 888 963 9363 to discuss. Published on November 18, 2022
I have been with this company 10 plus years never had a problem until now when it comes to running a brand new heat unit they charged me 30 dollars for one day of running my central heat which is ridiculous and the rep tried to tell me it’s my appliances that are plugged in while I’m not home there is no company in this world that charges 30 dollars a day just to run central air or heat you will not survive the winter if you stay with this company I also have the proof of these charges and they can’t explain how or why I’m getting charged this much for one day at all on top of that customer service is nothing but a scam
Response: Mr Luster- Thank you for your business over the past 10 years. I do not see a charge of $30 in a day but I do see 2 high daily invoices that are in conjunction with the colder weather that hit your are this weekend. A supervisor will call you to discuss. A you may know we bill you using the meter reads that is provided to us by Oncor. You can audit these readings your self by registering at www.smartmetertexas.com . If you log onto your my account portal all of the information you need to register is provided. As Oncor operates the meter, the reads would not vary regardless of the retail electric provider you use. Since you have a new heater, please ensure that you are not using the emergency heat or aux heat setting on your thermostat . You may also want to check to make sure the thermostat was installed correctly . 888 963 9363 Published on November 16, 2022
Yo no quiero darle una estrella porque aparte de que me cobraron 75 una vez y ya después 40 ahora no quieren dar ni una extensión casi no uso luz y ya llevo mucho dinero metiendo no le roben al pobre
Response: Hola, gracias por los comentarios. Es muy apreciado. Ofrecemos extensiones y están disponibles. Asegúrese de llamar al 888-963-9363 antes del mediodía para solicitar esta extensión. Published on November 03, 2022
Restoration time is supposed to be 2 hours or less !! I have been waiting 4 hours for my service to be restored. I paid on my account around 3pm my lights did not come back on until 7:22pm.
Response: Brycen- You are correct that a reconnection of services should occur within two hours. A delay of 4 hours is definitely outside of the normal range and is a big deal. These types of issues occur when the meter does not accept the remote reconnection signal . Some times this can be corrected without having to dispatch a technician to the residence but if a truck has to roll it can take up to 24 hours. This is very rare though. Luckily our records show that your power was restored . Please call us at 888 963 9363 if you have any questions regarding this . Published on November 03, 2022
If I could give 0 stars I definitely would. This is the worst prepaid light company ever. Today after 12pm noon I received an ADDITIONAL $55.30 deduction from my balance causing my account to go into the negatives only AFTER they had already deducted money from my account for the previous days usage which originally left me in good standings with a positive balance. I then try to request an extension and I am unable to due to a “disconnect of service order being sent out” which is RIDICULOUS. Why charge me this morning for the usage of 26kwh which left me in good standings and then turn around and deduct $55.30 from my account after noon which caused me to go in the negatives and not give me the chance to even request an extension. You guys took back a credit that was given from the previous month where I was OVERCHARGED. I am still being OVERCHARGED. This company is greedy! No one really helps because they don’t really care. The internal account service department needs to look into this more thoroughly it doesn’t make sense. You guys are NOT ACCURATE with the usage at all and please do not advise me to do anything with the smart meter! You guys need to do better I cannot wait to switch light companies!
Response: Jasmine- Your comments state that you are upset because there was an additional charge of $55.30 deducted from your account. It’s very understandable that you would alarmed by this. Our records show that we spoke to you earlier this month and opened a billing review request . A temporary credit was placed on your account until we received your monthly usage invoice from Oncor. That was received and a review of the usage showed that the credit was not warranted so it was reversed. A supervisor will reach out to you to go over this you . Published on October 21, 2022
If I could give zero stars I would. I have been waiting on a my refund since May. They have given me the run around since then. The old your check is in the mail trick. I called and spoke with several representatives and supervisors in reference to the refund that is clearly owed. I’m so happy I switched my services. The representatives were far more helpful then management and their accounting department. I have decided to to seek legal advice in reference to this matter. Now it’s about the principle. I have been completely patient with the company. If I hadn’t paid! You wouldn’t waste anytime turning my lights off. Why do I have to wait 6 months for a refund ????? I made 2 payments to you in April before switching my services. I call and ask to speak with a supervisor and thru leave me on old for 2 hours. Next stop is social media. This is in justice. I just want the funds that are owed to me.
Response: Ms Lawson- You review states that you have been awaiting for your refund for many months. I have also replied via the BBB and a supervisor has also reached out to you today. You are correct in your comments and a full refund + interest has been has been processed to your card. Thank you for bringing this to our attention as it will allow to improve our processes going forward. We apologize for the delays and inconvenience to you. Published on October 10, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
